60-day window
From the day it landed on your doorstep.
Plenty of runway to change your mind.
THE 60-DAY TRY-IT GUARANTEE
RETURNS
We're confident you'll love the gummies. Change your mind within 60 days and return it unopened for a full refund. Opened it and it's not for you? Your first purchase is covered by our Try-It Guarantee too.
Unopened + returned
Change of mind, returned unopened.
Send it back sealed and we'll refund you in full.
Opened? Still covered
Flavour not for you? Tell us.
On your first purchase, we'll sort a flavour swap or store credit while the pack is still at least 75% full.
How to start a return
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STEP 1
Email our support team
sales@getswoleys.com within 60 days of receiving your order.
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STEP 2
Include your order number + reason
Pop your Order Number in the email, tell us whether the pack is unopened or opened, and give us a quick note on what didn't work for you.
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STEP 3
Wait for instructions
Our team will respond with exactly how to proceed. Please do not send items back to us without first contacting support.
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STEP 4
Refund, swap or store credit
Unopened returns: once we receive and inspect the pack, approved refunds go back to your original payment method. Allow 5-10 business days for it to appear on your statement. Opened Try-It claims: we'll usually sort a flavour swap or store credit first, with a refund where appropriate.
Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us immediately. We'll work quickly to send a replacement at no additional cost to you.
This is in addition to your rights under the Australian Consumer Law and New Zealand's Consumer Guarantees Act, which protect you if products are faulty, damaged, or not as described - even after 60 days or if opened.
Quick answers
What does the 60-day guarantee cover?
Two things. Changed your mind on an unopened order? Email us within 60 days of receiving it, send it back sealed, and we'll refund you in full. Opened it and the flavour or texture isn't for you? On your first eligible purchase, email us within 60 days while the pack is still at least 75% full and we'll usually sort a flavour swap or store credit first. The Try-It Guarantee covers one claim per customer or household.
Can I return an opened pouch?
Yes, on your first eligible purchase. If the flavour or texture isn't for you, email us within 60 days while the pack is still at least 75% full and we'll usually guide you to a flavour swap or store credit, with a refund where appropriate. And if your order turned up damaged, defective or incorrect, your rights under the Australian Consumer Law and NZ Consumer Guarantees Act apply even if it's been opened - email us and we'll sort it.
How long until I see the refund?
Once we receive and inspect the return, we'll email to confirm and process the refund. Allow 5-10 business days for it to appear on your statement, back on your original payment method.
My order arrived damaged. What do I do?
Contact us immediately at sales@getswoleys.com. We'll work quickly to send a replacement at no additional cost.
Can I exchange my order for a different flavour?
Yes - a flavour swap is actually our go-to fix if you've opened a pack and the flavour isn't for you (first eligible purchase, pack at least 75% full). For unopened orders, the fastest route is the return process for a full refund, then place a new order for the flavour you'd like.
How do I start the return?
Email sales@getswoleys.com with your order number and a brief reason for the return. Our team will respond with instructions. Please don't send items back without first contacting support.
Who pays return shipping?
For change-of-mind returns, return shipping is on you - we recommend tracked shipping, as the pack is your responsibility until it reaches us. If the product is faulty, damaged or not as described, we cover reasonable return shipping where a return is needed. For opened Try-It claims, we'll confirm whether we need the pack back when we reply.
What if I'm outside the 60-day window?
The 60-day change-of-mind guarantee won't apply, but your Australian Consumer Law / NZ Consumer Guarantees Act rights still do if the product is faulty, damaged or not as described. Email us and we'll take a look.
Got another question?
Flick us an email at sales@getswoleys.com - we answer every message ourselves.
Email Support
The fine print lives in our full refund policy.