60-day window
From the day it landed on your doorstep.
Plenty of runway to change your mind.
THE 60-DAY SATISFACTION GUARANTEE
RETURNS
We're confident you'll love the gummies, but your satisfaction is our top priority. Change your mind within 60 days, return it unopened, and we'll refund you in full.
Unopened + returned
Change of mind, returned unopened.
Send it back sealed and we'll refund you in full.
No questions asked
One email. We'll walk you through it.
No surveys, no pressure to reconsider.
How to start a return
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STEP 1
Email our support team
sales@getswoleys.com within 60 days of receiving your order.
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STEP 2
Include your order number + reason
Pop your Order Number and a brief reason for the return in your email.
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STEP 3
Wait for instructions
Our team will respond with exactly how to proceed. Please do not send items back to us without first contacting support.
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STEP 4
Refund to your original payment
Once we receive and inspect the return, we'll email to confirm. Approved refunds are processed back to your original payment method. Allow 5-10 business days for it to appear on your statement.
Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us immediately. We'll work quickly to send a replacement at no additional cost to you.
This is in addition to your rights under the Australian Consumer Law and New Zealand's Consumer Guarantees Act, which protect you if products are faulty, damaged, or not as described - even after 60 days or if opened.
Quick answers
What does the 60-day guarantee cover?
Change of mind on an unopened order. Email us within 60 days of receiving the order, return it unopened, and we'll refund you in full. No questions asked.
Can I return an opened pouch?
The 60-day change-of-mind guarantee applies to unopened orders. If your order turned up damaged, defective or incorrect, your rights under the Australian Consumer Law and NZ Consumer Guarantees Act still apply even if it's been opened - email us and we'll sort it.
How long until I see the refund?
Once we receive and inspect the return, we'll email to confirm and process the refund. Allow 5-10 business days for it to appear on your statement, back on your original payment method.
My order arrived damaged. What do I do?
Contact us immediately at sales@getswoleys.com. We'll work quickly to send a replacement at no additional cost.
Can I exchange my order for a different flavour?
We don't offer direct exchanges. The fastest way to receive a different product is to follow the return process for a refund, then place a new order for the item you'd like.
How do I start the return?
Email sales@getswoleys.com with your order number and a brief reason for the return. Our team will respond with instructions. Please don't send items back without first contacting support.
What if I'm outside the 60-day window?
The 60-day change-of-mind guarantee won't apply, but your Australian Consumer Law / NZ Consumer Guarantees Act rights still do if the product is faulty, damaged or not as described. Email us and we'll take a look.
Got another question?
Flick us an email at sales@getswoleys.com - we answer every message ourselves.